Privacy Policy

Glacier Clean Energy Ltd ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, why, and your rights under the UK GDPR and Data Protection Act 2018.

What we collect

• Contact details you provide (name, email, phone, postcode) via our forms, booking and checkout.
• Enquiry details (the service you're interested in and any message you send).
• Payment status from our payment processor (we never store full card details).
• Anonymised analytics data (only if you accept cookies).

How we use it

• To respond to your enquiry, provide quotes and carry out surveys and installations.
• To process payments and bookings.
• To improve our website (analytics, with consent).

Lawful basis

We process your data on the basis of your consent, to take steps at your request before entering a contract, and our legitimate interests in running our business.

Sharing

We share data only with processors who help us operate (e.g. our payment provider, email and calendar providers). We do not sell your data.

Retention

We keep enquiry and customer records only as long as necessary for the purposes above and to meet legal obligations.

Your rights

You can request access, correction, deletion or portability of your data, or object to processing. Contact us at info@glaciercleanenergy.co.uk. You may also complain to the ICO (ico.org.uk).